SERVICES AND DEVELOPMENT

We are among the ten largest insurance companies in Indonesia in terms of gross written premium and are in the league of the big five motor vehicle insurer.

Our services comprise 16 offices nation-wide in Indonesia supported by the latest information technology. Communications among branches are performed through on-line network.

Driven by the customers trust built up over the years, we never stop endeavoring to improve the quality of our services. As a testimony to our commitment to quality service, we implemented 24-hour customer service and free car-towing service within the Jakarta-Bogor-Depok-Tangerang-Bekasi area in 2003. Having gained wide acclaim from customers, the free car-towing service was expanded to the area of Bandung and Surabaya.

In 2004, we once again materialized our commitment to the enhancement of customer satisfaction by launching Raksa Gold Club (RGC), which provides dedicated services to motor-car policy holders with sum-insured of and above US$ 70,000.

No efforts have been spared to ensure our best services to our customers. In 2005, we created Raksa Emergency Quick Service (REQS) rendering quick assistance to customers encountering emergency on the road, such as flat tires and car engine failure.

Following the success of Raksa Gold Club, we achieved another milestone in upgrading our claim service by launching Raksa Silver Club (RSC) which is specifically aimed at pampering customers with motor insurance coverage below US$ 70,000. The advent of RSC brings in a new touch in insurance world which distinguishes Asuransi Raksa Pratikara from other insurers. Under our claim service motto “MUCAK” (Mudah, Cepat, Akrab which is translated as Easy, Fast, Friendly) all customers visiting RSC will enjoy relaxing ambience and affable claim service.

Our Easy, Fast, Friendly claim service has greatly satisfied our customers. Our devotion to settle claims had been proven by our settlement of the mid-May 1998 riot claims without delay.

Other example of our service commitment is that we have obtained certificate of ISO 9002 : 1994 at the end of 1998 which was upgraded to ISO 9001 : 2000 in December 2001.

Asuransi Raksa Pratikara is approved insurer to a number of major banks in Indonesia such as Bank Mandiri, Bank Rakyat Indonesia, BNI, BCA, Bank CIMB Niaga, Bank Permata, Bank OCBC NISP, Bank Mayapada, Bank Index and others.

Despite state and private national banks, we have also secured cooperating arrangements with some notable foreign banks, among others: Citibank, Standard Chartered Bank, HongKong Shanghai Banking Corporation (HSBC), Deutsche Bank, ANZ Panin Bank, etc.

Our collaborating network of reputable leasing companies includes BCA Finance, Oto Multiartha, Summit Oto Finance, SAN Finance, Orix Indonesia Finance, KITA Finance, Buana Finance, Mitsui Leasing Capital Indonesia, BTMU-BRI Finance, Dipo Star Finance, U Finance, ANJ Finance, TIFA Finance.